Privacy Policy

This Privacy Policy describes how Xact Auto Parts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit xactautoparts.com (the “Site”), use our services, purchase a product, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose information we collect.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices or for operational, legal, or regulatory reasons.

When changes are made, we will post the revised Privacy Policy on the Site and update its effective or “Last Updated” date as required by applicable law.

How We Collect and Use Personal Information

To provide our Services, we may collect personal information from several sources. The type of information collected depends on how you interact with Xact Auto Parts and our Site.

We may use collected information to:

• Process and fulfill orders;

• Provide products and customer services;

• Arrange shipping, returns, and exchanges;

• Communicate with customers;

• Manage customer accounts;

• Improve our Site and Services;

• Provide marketing and promotional communications;

• Detect and prevent fraud or illegal activity;

• Comply with applicable legal obligations;

• Enforce our terms, policies, and agreements; and

• Protect our rights and the rights of our customers and other individuals.

Personal Information We Collect

The personal information we collect depends on how you use our Site and Services. Personal information means information that identifies, relates to, describes, or may reasonably be associated with you.

Information Collected Directly From You

Information you provide directly to us may include:

• Contact information, such as your name, mailing address, email address, and telephone number;

• Order information, including your name, billing address, shipping address, payment confirmation, telephone number, and email address;

• Account information, including your username, password, and security questions;

• Shopping information, including products you view, place in your shopping cart, purchase, or add to a wish list;

• Vehicle information, including vehicle year, make, model, trim, engine, VIN, or other information provided to confirm part compatibility;

• Return and warranty information, including photographs, videos, diagnostic reports, installation records, and details about a product issue; and

• Customer-service information, including information you provide when contacting us with a question, complaint, return request, warranty claim, or other inquiry.

Some features of our Services may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from using certain features or completing a transaction.

Information Collected Through Cookies

We may automatically collect information about your interaction with our Site and Services. This is referred to as “Usage Data.”

We may collect Usage Data using cookies, pixels, web beacons, and similar technologies.

Usage Data may include:

• Device information;

• Browser type;

• Network and internet connection information;

• IP address;

• Pages and products viewed;

• Actions taken on the Site;

• Referring website or source;

• Date and time of access; and

• Information about how you interact with our Services.

Information Obtained From Third Parties

We may receive information about you from third parties that provide services on our behalf, including:

• Shopify and other companies that support our Site;

• Payment-processing providers;

• Shipping and freight carriers;

• Inventory and order-management providers;

• Data-analytics providers;

• Advertising and marketing partners;

• Fraud-prevention and security providers; and

• Customer-service providers.

Payment processors may collect information such as your bank account or credit or debit card details, billing address, and payment confirmation to process your transaction.

When you visit our Site, open an email, click an advertisement, or otherwise interact with our Services, we or third parties working with us may automatically collect information through cookies, pixels, web beacons, software development kits, third-party libraries, and similar technologies.

Information received from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information supplied by third parties or for their independent policies and practices.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to:

• Process payments;

• Confirm and fulfill orders;

• Arrange standard or freight shipping;

• Provide order and tracking notifications;

• Process returns, exchanges, refunds, and warranty claims;

• Confirm vehicle and part compatibility;

• Create and manage customer accounts;

• Respond to inquiries;

• Provide customer support; and

• Allow customers to submit product reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional messages by email, text message, or postal mail.

We may also use information to personalize the products, services, and advertisements displayed on our Site and other websites.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Security and Fraud Prevention

We may use your personal information to detect, investigate, prevent, or respond to potentially fraudulent, illegal, or malicious activities.

If you create an account, you are responsible for protecting your username, password, and other login credentials. Please do not share your login details with anyone.

If you believe that your account has been accessed without authorization, please contact Xact Auto Parts immediately.

Customer Communication and Support

We may use your information to respond to questions, provide customer support, resolve issues, and improve our products and Services.

Cookies

Like many websites, Xact Auto Parts uses cookies and similar technologies to operate and improve the Site.

Cookies may be used to:

• Remember your preferences and actions;

• Maintain your shopping cart;

• Keep you signed into your account;

• Analyze website traffic and performance;

• Understand how customers use the Site;

• Improve our products and Services;

• Prevent fraud; and

• Personalize marketing and advertising.

For information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

Most internet browsers accept cookies automatically. You may change your browser settings to remove or reject cookies.

Blocking or removing cookies may negatively affect your experience and may prevent certain Site features from functioning correctly. Blocking cookies may not completely prevent information from being shared with third parties, including advertising partners.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Vendors and service providers that perform services on our behalf, such as payment processing, IT management, data analytics, customer service, cloud storage, order fulfillment, and shipping;

• Shopify and other business or marketing partners that help us operate the Site or provide relevant advertising;

• Standard shipping and freight carriers that require information to deliver an order;

• Parties you direct or authorize us to share information with;

• Social-media services, login integrations, or other features you choose to use;

• Our affiliates or related companies;

• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or bankruptcy;

• Government agencies or legal authorities when required by applicable law, regulation, subpoena, search warrant, or court order; and

• Other parties when necessary to enforce our policies, protect our rights, prevent fraud, or safeguard customers and other individuals.

The categories of information disclosed may include:

• Contact and identifying information;

• Order and account information;

• Commercial and shopping information;

• Customer-service information;

• Vehicle and fitment information;

• Payment confirmation;

• Shipping information; and

• Internet or network activity, including Usage Data.

We do not use or disclose sensitive personal information for the purpose of inferring personal characteristics.

Advertising and Information Sharing

Depending on the services and advertising tools used on our Site, some disclosures of personal information may be considered “selling,” “sharing,” or processing for targeted advertising under applicable privacy laws.

The information involved may include:

• Basic contact or identifying information;

• Records of products viewed or purchased;

• Shopping activity;

• Device and browser information; and

• Internet or network activity.

This information may be disclosed to business and marketing partners for advertising, analytics, and promotional purposes.

Where required by applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

User-Generated Content

Our Services may allow customers to submit product reviews, comments, photographs, or other user-generated content.

Content submitted to a public area of the Site may be accessible to anyone. We cannot control who views or uses information you choose to make publicly available.

Xact Auto Parts is not responsible for the privacy, security, accuracy, use, or misuse of information voluntarily posted in public or semi-public areas.

Third-Party Websites and Links

Our Site may contain links to websites or online services operated by third parties.

If you visit a third-party website, you should review its privacy policy, security practices, and terms and conditions. Xact Auto Parts does not control and is not responsible for the privacy, security, accuracy, or reliability of third-party websites.

The inclusion of a third-party link does not necessarily represent an endorsement of that website, service, content, owner, or operator.

Children’s Privacy

The Services are not intended for children, and Xact Auto Parts does not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure. We cannot guarantee absolute security.

Please avoid using unsecured communication channels to send sensitive or confidential information.

The period for which we retain personal information depends on several factors, including whether the information is needed to:

• Maintain your account;

• Process or document a transaction;

• Provide products or Services;

• Handle returns or warranty claims;

• Comply with legal and tax obligations;

• Resolve disputes;

• Prevent fraud; or

• Enforce contracts, terms, or policies.

Information will be retained only for as long as reasonably necessary for applicable business and legal purposes.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may only apply under certain circumstances.

Right to Access or Know

You may have the right to request access to personal information we maintain about you, including information about how it is collected, used, and disclosed.

Right to Delete

You may have the right to request the deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may have the right to direct us not to sell or share your personal information or use it for targeted advertising, as those terms are defined under applicable privacy laws.

If you visit our Site with a recognized Global Privacy Control signal enabled, we may treat it as an opt-out request for the device and browser used to access the Site where required by law.

Right to Restrict Processing

You may have the right to ask us to stop or restrict certain processing of your personal information.

Right to Withdraw Consent

When we rely on your consent to process personal information, you may have the right to withdraw that consent.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Right to Appeal

If we decline to process a privacy request, you may have the right to appeal that decision by responding to our denial or contacting us.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option provided in our emails.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional messages concerning your account, orders, shipping, returns, warranties, or other transactions.

Exercising Your Privacy Rights

You may exercise an applicable privacy right by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights.

Before responding to a request, we may need to verify your identity using information such as your email address, telephone number, order information, or account details.

You may be permitted to appoint an authorized agent to submit a request on your behalf. Before processing a request from an agent, we may require proof that you authorized the person to act for you. We may also require you to verify your identity directly.

We will respond to valid requests within the period required by applicable law.

Shopify Privacy Choices

Xact Auto Parts may use Shopify services to operate the Site and support certain advertising activities.

For more information about Shopify’s privacy practices and available privacy controls, please visit:

https://privacy.shopify.com/

Complaints

If you have a complaint about how Xact Auto Parts collects, processes, uses, or discloses your personal information, please contact us using the information below.

If you are not satisfied with our response, you may have the right to appeal our decision or submit a complaint to the appropriate privacy or data-protection authority, depending on where you live.

International Users

Your personal information may be transferred, stored, or processed outside the country in which you live, including in the United States.

Your information may also be processed by our staff, vendors, and third-party service providers located in different countries.

When required, international transfers of personal information will be conducted using recognized legal transfer mechanisms, such as approved contractual clauses or other safeguards permitted under applicable privacy laws.

Contact Xact Auto Parts

If you have questions about this Privacy Policy, our privacy practices, or your personal information—or if you would like to exercise an available privacy right—please contact Xact Auto Parts:

Email: [CUSTOMER SERVICE EMAIL]

Phone: [CUSTOMER SERVICE PHONE]

Mailing Address: [BUSINESS MAILING ADDRESS]